It's called "the world"

Every campaign, every business. All of them have been taken over by this "CRM" and "digital" bullshit.

And yeah many times it looks so dumb.

I had to call a business I've used back in the day this week and made an appointment - they were stellar back in the day. Easy, simple. THIS time right away I could tell----CRM. Call center. The bullshit follow up texts over and over every day. Then the appointment was flubbed by them so I call them and I say "I'd like to speak direct, not with the call center". "sir this is Xyyyy" me: No. no it's not. Your screen is giving you a script. You're reading it to me. Is it $10 bucks if I set an appointment? Here, this is a recorded line so I'm asking for direct number to the company, OR I'm using a competitor - ball is in your court. 5 mins later I'm connected to the business and the guy is great. We joked about PRE-digita, PRE-crm and yeah, his competitors use it so he had to.

One does it, everyone jumps on it.

It's got a place certainly. But man I hate it. As if people were not buying goods and services before the call center, CRM, and chat bots.

US Policy FAQ

---

Contact Shrewd'm
Contact the developer of these message boards.