No. of Recommendations: 1
I’ve been studying Charter the past three months and it is approaching cheap. The balance sheet’s debt level is worrisome.
I’m not so concerned about the customer run off rate as I am about the ability of customers in the bottom 40% earnings bracket being able to pay their monthly Spectrum bill.
Anybody have experience with how consumers rank order their monthly bills? Do internet and cell phone get top ranking for payment or are they the first bills to not get paid when money is tight?
Uwharrie
No. of Recommendations: 2
after ~5 years of facing fiber and 5G competitors, it is clear mangmt is so bad they still dont know how to retain customers and never will.
in my techie town, ~50% spectrum users convert to fiber at the same price as spectrum, for 2-4X better performance.
one cannot call spectrum for a lower cost plan, only upgrades.
spectrum cannot even be cancelled online (~1 hr wait time on phone, hoping customers will dropoff), but upgrades are 1-click.
once spectrum is dropped, a flood of their lower-cost internet plans appear in junk mail with all sorts of unwanted handcuffs (apple phone leases, cable, etc...)
i know no one in a very large circle of friends\colleagues\family that has ever returned to spectrum.
their losing strategy is based on inertia, and only-provider customers.
