We've had GEICO auto insurance for over 20 years and I continue to be unimpressed with their customer service. We recently changed vehicles, and the process of dropping the old vehicles and adding a new ones has been a royal pain in the a$$. Long (15+ minute) wait times on their 1-800 number...they dropped me after the previous 10 minute wait. The recorded message urges you to download their app or login online to manage your account. The problem is you can't update/change a vehicle online or on the app.

The app/online options direct you back to the 1-800 number. There is a chat bot online which I find completely useless. It asked me if I need to talk with an agent. I replied "yes". Here is the chat bot response I received:

"OK. No chat agents are available at this time. You can try chatting later or giving us a call.

Live Auto Chat Agent Hours:
Mon - Fri: 8AM - 10PM ET
Sat - Sun: 9AM - 9 PM ET
Auto Service:
(800) 515-8275
7AM - 9PM
Auto Claims:
(800) 841-2920
24/7
Main Number:
(800) 841-3000 "

Note: I'm calling during "Auto Chat Agent Hours"

OK, so back to the 1-800 number and waiting for an agent to help.

I'm calling Progressive today for a quote. This is ridiculous.

P.S. What has Todd been doing all this time?