Post #448 by onepoorguy on the US Policy board

Halls of Shrewd'm / US Policy ❤

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Don't even get me started on the automated systems!

I can deal with "for sales press 1, for billing 2, for customer service 3". OK, fine. But now it's "I can understand complete sentences, tell me what you want"...except it doesn't understand complete sentences!! At least not when I say them. I just end up saying "representative" multiple times until it transfers me to a live person. The trick of pressing "0" doesn't work anymore. Sometimes it does, but usually I get "that is not a valid response".

I will likely have to spend some time on hold today, also. The "supervisor" never called me back, so I have to reach out again.

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